At Breakout Buddies, we know that when a breakout appears, you want fast, reliable delivery. That's why we prioritize quick processing, secure packaging, and accurate shipping. This Shipping Policy provides all the details you need regarding delivery timelines, costs, tracking, and returns.
Order Processing Time
All orders placed on the Breakout Buddies website are processed within 1–2 business days (Monday through Friday, excluding holidays).
- Orders placed after 3:00 PM (local time) may begin processing the next business day.
- During high-demand periods (sales, promotions, holidays), processing times may be slightly longer.
- You will receive an order confirmation email once your purchase is successful.
- A shipping confirmation email with tracking details will follow once your order leaves our facility.
We aim to make sure every order from Breakout Buddies reaches you safely and on time.
Shipping Locations
Breakout Buddies currently ships to:
- United States (all states)
- Select international destinations
If your country is not available at checkout, please contact our customer support team for assistance.
Shipping Methods & Delivery Times
Delivery times depend on the shipping method selected at checkout:
Standard Shipping (USA)
- Estimated delivery: 3–7 business days
- Affordable and reliable option for everyday orders
Expedited Shipping (USA)
- Estimated delivery: 2–3 business days
- Ideal for urgent skincare needs
International Shipping
- Estimated delivery: 7 business days
- Delivery may vary depending on customs processing and local carriers
Please note that delivery estimates start after your order has been processed and shipped from Breakout Buddies.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Selected shipping method
- Order weight and size
Breakout Buddies may offer free standard shipping on qualifying orders during promotional periods. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order ships, you will receive a tracking number via email. Use this number to monitor your shipment's progress directly through the carrier's website.
If you do not receive tracking information within 3 business days, contact Breakout Buddies customer support for assistance.
Address Accuracy
Please ensure your shipping address is correct before completing your purchase.
Breakout Buddies is not responsible for:
- Orders shipped to incorrect or incomplete addresses provided by the customer
- Packages lost due to inaccurate delivery details
If you notice an error in your address, contact us immediately. While we cannot guarantee changes after processing begins, Breakout Buddies will do its best to assist you.
Lost, Stolen, or Delayed Packages
While Breakout Buddies is not responsible for carrier-related delays, we will work closely with the shipping provider to investigate and help resolve the issue as quickly as possible.
If your package is marked as delivered but not received, delayed beyond the expected timeframe, or lost in transit, please contact our support team within 7 days of the expected delivery date.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the packaging and product.
- Contact Breakout Buddies customer support within 48 hours of delivery.
- Include your order number and photos.
We will review the issue and arrange a replacement if necessary.
Order Changes & Cancellations
Orders may be modified or canceled only if they have not yet been processed. Once your order has shipped, changes are not possible. Contact Breakout Buddies immediately if you need assistance.
Contact Us
If you have any questions about our shipping policy, please reach out to the Breakout Buddies support team. We are committed to making your shopping experience smooth, reliable, and stress-free.